Award-winning solution: Grab-and-Go store format GK GO honored at Paris Retail Week in the 'Agile Customer Journey' category
GK GO has been awarded with the renowned Paris Retail Award for providing the best ‘Agile Customer Journey’, one of the award's main categories, on September 21, 2022. An independent jury of eight mentors acknowledged GK’s cloud solution particularly for its capability of delivering promising results for retailers in the fields of scan- and frictionless shopping as well as mobile POS.
September 21, 2022
Paris Retail Award 2022
GK GO is scanless shopping done right – without lines at the checkout and no need to scan items, or queue to pay. It provides a superior shopping experience, where scanning items is a thing of the past, yet the shoppers and retailers can see information about the shopping cart in real-time. GK GO demonstrates how contactless services and automatic stores with automatic item registration can be implemented for retailers.
Based on the GK CLOUD4RETAIL platform, GK has set up a scan-less store format in a pop-up container to demonstrate the entire system during Paris Retail Week. This is remarkable for the fact that all transactions are visible in real-time on the consumers' smartphones. This enables a direct feedback channel for retailers to communicate with consumers while they are shopping – not just afterwards. The item recognition & consumer tracking technology GK GO has been implemented by GK with partners Hitachi and Shekel.
About The Paris Retail Awards:
The Paris Retail Awards help contractors and service providers to strengthen their reputation, to reward the work of the team behind a project, initiate new contacts and even raise equity, as previous winners did. The main goal of this competition is to identify promising companies and innovations able to effectively provide solutions to issues faced by e-merchants, retailers and brands in general. The Jury, composed of our eight mentors, selected for their expertise on the subject, will have to select among all the projects submitted the most promising proposals in eight categories.
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GK Software is Named As the Leader for Customer Satisfaction for Large Vendors in the RIS Software LeaderBoard 2024
GK Software has ranked the top 3 in 8 diverse categories at the RIS Software LeaderBoard 2024
December 2023
RIS Software LeaderBoard 2024
Across multiple categories focused on customer satisfaction, overall performance and more, GK Software ranked at the top of the RIS Software LeaderBoard 2024. The strong showing solidifies GK’s position among the industry’s best solution providers.
In this year's leaderboard, GK was ranked #1 for customer satisfaction for large vendors and targeted solution vendors. GK also earned the #2 spot for software reliability.
GK secured #2 for ease of administration and maintenance, and #3 for ease of installation and integration. And this ease is compounded by our single-source full-service approach. Retailers ranked GK as #3 for both quality of support and quality of service.
Finally, once integrated, GK customers reported seeing strong financial benefits. Compared to dozens of other solution providers, we were designated as the #4 vendor for return-on-investment and #5 for total cost of operation.
Our top three rankings span several crucial categories, including
- Customer Satisfaction for Large Vendors (#1)
- Leaders in Overall Performance by Tier One & Mid-Size Retailers (#1)
- Leaders in Overall Performance (#2)
- Leaders in Quality of Support by Tier One & Mid-Size Retailers (#2)
- Leaders in Ease of Administration & Maintenance by Tier One & Mid-Size Retailers (#2)
- Leaders in Quality of Service (#3)
- Customer Satisfaction for Grocery Vendors (#3)
- Customer Satisfaction by Tier One Retailers (#3).
These exceptional accolades mark the culmination of a strong year for GK, reinforcing our commitment to delivering unparalleled solutions and service excellence.
About RIS LeaderBoard
The RIS Software LeaderBoard provides reputable, head-to-head rankings that help retailers make smart investment decisions in an increasingly competitive technology marketplace. The prestigious rankings primarily consider customer satisfaction, based on retailers’ assessments of the provider’s support, service, value and more. Other considerations include the company’s revenue and breadth of retail technology offerings.
GK Confirms Leading Position in New POS Installations in the Retail Sector and achieves the top position worldwide for new POS software installations in food retailing
November 2024
RBR Data Service Report Global POS Software 2024
GK is is the second largest provider of new POS software worldwide in the study period July 2023 to June 2024 and measured by all new installations in eight industries analyzed. GK delivers 8% of new installations in the global retail market. In terms of new POS software installations in the food retail sector, GK takes first place with 15% of installations worldwide, and has done so for the sixth year in a row. The firm analyzed the installation figures of more than 140 POS software providers in 48 countries. Only projects with more than 1,000 POS systems were taken into account.
GK's core markets are primarily Europe, where the company is the second-largest provider, accounting for 19% of all new POS software installations in the region, as well as the USA, where GK implemented a similar share in the food retail sector. However, strong growth in the Middle East and Africa region also contributed to GK's good performance. Here, GK achieved 50% of new installations, particularly through its South African customer Shoprite.
GK's results show that both new customer business and the expansion of systems for existing customers are progressing optimally and projects are being completed quickly. Michael Scheibner, CEO of GK Software: "In 2024, GK was able to roll out a large number of POS projects worldwide, e.g. with new customers, and grow in existing customer projects, thus further expanding its strong market position. I see our extensive customer pipeline for 2025 as an indicator of further sustainable growth."
About RBR Data Service:
RBR Data Services provides clients with independent and reliable data and insights through published research, consulting and bespoke data services. Its global research is used by the leading market participants in the cards and payments, retail technology and banking automation sectors.
GK Software is Europe's number one in new POS software installations and responsible for 26% of new installations in the US grocery market
December 2023
RBR Global POS Software 2023
GK is number one in Europe for new retail POS installations according to the RBR Global POS Software Study 2023.
For the fifth year in a row, GK is the number one POS software installer in the retail sector worldwide. According to the Global POS Software 2023 study published by the British analyst group RBR Data Service, GK once again defended its top position in this area (study period: June 2022 to June 2023). The analysts evaluated the market shares of over 120 POS software providers in the 48 most important countries.
Globally, GK ranks fourth in terms of total POS installations, moving up one place compared to the previous year. During the period under review, customers worldwide were able to go live with over 25,000 new installations in more than 2,000 stores using GK solutions. These included large retail chains, food retailers, petrol stations and convenience stores. Growth in the USA was particularly strong. GK was able to realize around five percent of all new installations in the world's largest retail market. In the grocery sector, one in four new point of sale installations came from GK (26%).
GK is the market leader for total POS installations in both Germany and Eastern Europe. GK is therefore the global leader in omnichannel solutions for food retail and has experience in many retail sectors. More than 570,000 installations worldwide speak for themselves.
About RBR:
RBR Data Services provides clients with independent and reliable data and insights through published research, consulting, and bespoke data services. Its global research covers the cards and payments, retail technology and banking automation sectors and is used by the leading market participants, analysts, and regulators.
GK is a Leader among top POS solutions According to Newest Analyst Report
November 2024
The Forrester Wave™: Point-Of-Service Solutions, Q4 2024
Forrester Research, a leading global research and advisory firm, has named GK a Leader in its latest POS Solutions report.
Digital channels are playing an increasingly important role in the customer journey – shopping expectations, in-store experiences, and growing customer self-service demands have put POS in the spotlight. The Forrester Wave™: Point-Of-Service Solutions, Q4 2024 also assessed the strength of POS vendors' strategies. GK attributes its score of 4.00 in the “Strategy” category to its innovation strategy. GK received the highest possible score of 5.00 in criteria within this category such as innovation, roadmap, and partner ecosystem. GK also received the highest possible score of 5.00 in the criteria of in-store checkout and hardware compatibility, as well as globalization and localization.
‘Retailers need a POS solution that accelerates their time to market, and reduces burdens on their in-house development as well as ongoing maintenance. Our platform is built to deliver that—giving them the flexibility and openness to rapidly enable new apps and services, leverage retail-proven AI, and tap into a partner ecosystem. We see this recognition from Forrester as acknowledging our commitment to meeting our customers’ evolving needs, and to us, it’s a testament to our relentless focus on delivering solutions that drive real impact for retail leaders everywhere’, said Orit Bar-Ad, Chief Innovation Evangelist at GK Software.
In 2024, GK had been recognized in the Leaders Category for Worldwide Retail Loyalty Platform Software Providers by IDC MarketScape, among other reports. The company has furthermore recently established a new Customer Success Organization to drive forward innovation with its clients and has committed to including new item recognition and age verification features in its roadmap, as well as to support endless aisle in the POS UI.
Further information on the report: https://reprint.forrester.com/reports/the-forrester-wavetm-point-of-service-solutions-q4-2024-7ce76b84/index.html
About Forrester:
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. Forrester helps leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and put their customers at the center of their leadership, strategy, and operations. Forrester unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective research methodologies, including Forrester Wave™ evaluations; more than 100 million real-time feedback votes; and the shared wisdom of their clients. To learn more, visit Forrester.com.
