Support Levels
Hotline (User Support)
Our service center is available to you during normal business hours. Our premium service offers availability 24 hours a day, seven days a week. Experienced technicians and retail experts accept multilingual error messages and process service tickets.
Second Level Support
Our second-level support ensures that errors are resolved quickly, keeping the downtime of your business-critical systems as low as possible. Our experts analyse errors and quickly resolve the identified cause. Additionally, we coordinate solutions with all involved hardware and software partners.
Third Level Support
Our third-level support is utilized when an error cannot be resolved within the first two levels of service. This support begins analysing the problem and developing a proposed solution immediately within the agreed service level agreement and coordination of priorities. The highly skilled engineers and developers who work in this area have in-depth knowledge of the GK Software and AWEK solution portfolio, operating systems, databases and third-party solutions used.
Year-round Remote Roll-Out Support
As our client, you can count on the support of our experienced and proven service organisation. GK's project managers help your teams prior and during the implementation phase of our technology solutions.
Training & Education
Personnel training is one of the most important tasks when introducing new solutions. GK offers professional support in staff training, train-the-trainer sessions, system documentation and manuals and more.
