- GK OmniPOS, TransAction+ and Mobile Customer Assistant enable the grocery retailer to improve customer service across all channels
Raleigh, NC - July 31, 2018 - GK Software, a global leader in omni-channel retail, today announced that Hy-Vee, an employee-owned retailer operating more than 245 stores in eight Midwestern states, will deploy GK Software's next-generation store systems, including OmniPOS for omni-channel POS, Mobile Customer Assistant (MCA) for mobile app self-scanning and the TransAction+ payment solution. By selecting GK Software, Hy-Vee will have the ability to use a single platform to support a variety of customer touchpoints, including traditional point of sale, self-checkout, mobile check-out solutions, payments, click and collect e-commerce and more.
Hy-Vee is recognized as a leader in technology innovation and excellent customer service. As a progressive and forward-thinking retailer, Hy-Vee demanded a POS system that would allow the company to be responsive to its customers and business, especially in an industry that rewards those that can move and implement changes quickly. GK Software is uniquely capable of delivering the level of functionality, flexibility and service Hy-Vee requires for its current and future projects.
"In today's ever-changing retail environment, we recognize the need to deliver a cohesive customer experience," said Luke Tingley, Senior Vice President of Information Technology, Hy-Vee. "By integrating software that will allow us to deliver innovations at a greater pace, we are better equipped to provide our customers with an outstanding experience."
Hy-Vee will take advantage of GK Software's next-generation store systems, which are designed to deliver the most innovative and flexible retail tools, including the following products:
- OmniPOS - highly flexible platform providing real time omni-channel retailing services across all store touchpoints for leading global retailers.
- TransAction+ - adaptable and configurable payment processing solution.
- Mobile Customer Assistant (MCA) - mobile app providing a variety of services on Hy-Vee customers' smart phones, including Self-scan.
GK's advanced capabilities and functionalities will provide the following:
- Fast and seamless integration with Hy-Vee's existing infrastructure;
- Solution extensibility that empowers Hy-Vee to innovate on top of the GK platform;
- Agile and flexible platform architecture that can easily adjust and grow with Hy-Vee's evolving business needs.
"We are excited to work with Hy-Vee as the company continues to push the boundaries of cutting-edge customer service and technology," said Michael Jaszczyk, CEO, GK Software USA. "With GK's solutions, Hy-Vee will be able to seamlessly access every functional element across all touchpoints in the store, allowing the retailer to innovate faster and better serve its customers, while staying at the forefront of a competitive and constantly changing retail landscape."
